AI Replies Assistant

What this feature does:
AI Replies Assistant automatically drafts smart replies using your knowledge base and channel-level AI settings.

When to use it:
Use AI Replies Assistant when you want automated, context-aware replies across connected channels.

How to use it:

1. Open Automation.
2. Select AI Replies Assistant.
3. Turn on AI Replies Assistant.
4. Optional: Turn on AI Automated Call to allow AI during automated calls.
5. In AI Assistant by Platform, enable or disable AI per channel:
   • WhatsApp
   • Instagram
   • Messenger
6. In Knowledge Base, select Upload Document.
7. Enter a document title.
8. Upload a supported file type (PDF, DOCX, or TXT).
9. Save or confirm upload.

Expected result:
AI replies run based on enabled channels and available knowledge base documents.

Important notes:

• Platform-level toggles let you control AI separately for each channel.
• Knowledge documents improve reply quality for business-specific topics.
• Uploaded documents can be searched from the Knowledge Base section.
• Review AI-generated responses before sending when needed.

Watch Video: Upload Documents and Let Chazt AI Answer Your Customers

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