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Chazt Documentation

Chazt DocsGuide

Support and Contact

**What this feature does:** Support provides two help paths: direct company contact and in-app support tickets.

Start HereBrowse FAQ

What this feature does:
Support provides two help paths: direct company contact and in-app support tickets.

Contact Chazt Support

📧 Email
📱 Phone / WhatsApp
🕘 Support Hours
Monday to Friday, 9am to 5pm
⏱ Average Response Time
24 hours

When to use direct contact:
Use direct contact for urgent account or access issues, escalation requests, or when you need a quick follow-up from the support team.

In-App Support Tickets

When to use tickets:
Use support tickets for detailed product issues, bug reports, and trackable follow-up.

How to use it:

  1. Open Help > Support.
  2. Select Support Tickets.
  3. On the list page, review existing tickets or tap Refresh.
  4. Select Create to open Create New Ticket.
  5. Fill in:
    • Category
    • Subject
    • Description
  6. Select Submit Ticket.

Expected result:
Your support ticket is submitted and appears in the ticket list for tracking and follow-up.

Important notes:

  • Add clear steps, expected behavior, and screenshots to speed up resolution.
  • Subject is limited by the in-app character counter (0/100).
  • Ticket workflow behavior may depend on Ticket Settings.

Screenshots

Support Tickets list with empty state and Create button

Mobile View

Create New Ticket form with category, subject, and description

Mobile View