Account
A user’s personal login for Chazt.
Agent
A team member role that typically handles customer conversations and assigned work with limited admin access.
AI Replies Assistant
A Chazt automation feature that helps craft replies using configured AI settings and uploaded knowledge documents.
Automation
A feature area for reducing manual work through basic replies, AI replies, or flows.
Basic Reply
A saved automated or reusable response triggered by configured criteria.
Campaign
A message sent to selected contacts or groups, usually using a message template.
Channel
A communication source such as WhatsApp, Instagram, or Messenger.
Chat
A customer conversation inside Chazt.
Contact
A person record that stores information such as name, phone number, email, address, and groups.
Customer
A person or record classified as a customer.
Dashboard
The main overview screen with quick actions, status information, and setup prompts.
Developer Tools
A restricted area for managing access tokens and customer-facing integration tools.
Group
A set of contacts used for organization or campaigns.
Inbox
The area where customer conversations are listed and managed.
Lead
A potential customer or opportunity that may need follow-up.
Manager
A team member role with broader access to team, settings, billing, and configuration areas.
Message Template
A reusable message format used for campaigns or template-based replies.
Order
A customer order record that can include fields, statuses, and updates.
Organization
The business or workspace account in Chazt.
Status Notification
A notification or message associated with a status change, often used for order updates.
Template Variable
A placeholder in a message template, such as {{1}}, that is filled with customer-specific information.
Ticket
A support or work item used to track customer issues, assignments, comments, status, and priority.
Workspace
The shared business environment where team members work together in Chazt.