Conversation Inbox
The Inbox is where all your customer conversations live. It's a single, unified place for WhatsApp, Shopify, and Web messages.
The Unified View
Never miss a message again. Every conversation from every connected channel flows into this view, organized by recency and priority.
Inbox Features
- Assignment: Assign conversations to specific team members so everyone knows who is handling which inquiry.
- Internal Notes: Leave notes for your teammates that customers can't see. Perfect for collaboration.
- Quick Replies: Use pre-written templates to answer common questions in a single click.
- Customer Context: See the customer's history, order details, and profile info right next to the chat.
Filter & Search
Use the search bar and filter options (Unassigned, Mine, Closed) to quickly find the conversations that need your attention.