What this feature does:
Messenger chats allow teams to respond to Facebook Messenger conversations from Chazt.
When to use it:
Use Messenger chats when customers contact your business through Facebook Messenger.
How to use it:
- Connect Messenger if it has not already been connected.
- Open the Messenger chat area.
- Search or select a conversation.
- Review the customer's message history and profile information.
- Send a reply or media message where supported.
- Assign, close, open, clear, or block the conversation when needed.
Expected result:
The Messenger conversation is updated in Chazt.
Important notes:
- Messenger must be connected before chats appear.
- Some features may depend on Facebook Page connection and permissions.
- Messenger profile details may not always be available.
Screenshots
Mobile View
Mobile View
Mobile View