Notifications and Alerts

Chazt includes alerts and notification-related features across several areas.

Available notification or alert types

Identified customer-facing alerts include:

• Billing pending alerts
• Invoice due alerts
• Channel connection prompts
• Team invitation prompts
• Upload success summaries
• Campaign failure reasons
• Message reporting confirmation
• Account deletion confirmation
• Ticket or support updates
• Order status notifications
• Reopened chat reassignment settings
• Auto-assignment behavior for tickets

Where notifications appear

Notifications and alerts may appear in:

• Dashboard cards
• Dialogs and confirmation prompts
• Toast messages
• Upload summaries
• Chat action menus
• Campaign detail views
• Ticket views
• Settings screens

How users configure notifications

Users may configure notification-related behavior from:

• Order Settings > Status Notifications
• Ticket Settings
• Automation Settings
• WhatsApp Settings
• Message Settings, if enabled

Troubleshooting missing notifications

If notifications or alerts are missing:

1. Confirm the relevant feature is enabled.
2. Confirm the correct channel is connected.
3. Check user role and permissions.
4. Confirm templates are configured if the notification uses message templates.
5. Check billing status.
6. Contact support if notifications still do not appear.