Templates

What this feature does:
Templates are reusable message formats used for campaigns and template-based replies.

When to use it:
Use templates when you need approved, consistent messages for customer communication.

How to use it:

1. Open Templates.
2. Select Create Template.
3. Choose the template language.
4. Add header content if needed.
5. Add the message body.
6. Add variables such as {{1}}, {{2}}, or {{3}} where personalization is needed.
7. Add interactive buttons if needed, such as phone number, website, offer code, or custom button.
8. Add media if required by the template type.
9. Review the message preview.
10. Select Create Template for Review.

Expected result:
The template is submitted or saved for review and becomes available once approved or ready.

Important notes:

• Use numbered placeholders for variables.
• Only one header variable may be allowed.
• Supported media formats may include JPG/PNG for images, MP4/MOV for videos, and PDF/DOC for documents.
• Template availability may depend on approval status.
• Templates can be searched, synced, viewed, and deleted where allowed.

Template content structure

Templates are usually built from these parts:

• Header: Optional text, media, or a single variable.
• Body: Main message content with variables such as {{1}}, {{2}}, {{3}}.
• Footer: Optional short supporting text.
• Buttons: Optional interactive actions such as call, website, copy code, or quick reply.

Template content tips

• Keep header text short and clear.
• Put key details in the body and use variables for personalization.
• Use footer for disclaimers, support notes, or business identifiers.
• Ensure button labels match the action destination.
• Test with sample variable values before publishing.

Watch Video: How to Create Message Templates in Chazt

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