Tickets

What this feature does:
Support Tickets let users create and track support issues from one place.

When to use it:
Use tickets when you need to report an issue, add details, and follow support follow-up updates.

How to use it:

1. Open Help & Support.
2. Select Tickets.
3. On Support Tickets list:
   • Review existing tickets
   • If no tickets exist, use Refresh to recheck
4. Select Create to open Create New Ticket.
5. Fill the required fields:
   • Category
   • Subject
   • Description
6. Select Submit Ticket.

Expected result:
The new support ticket is created and appears in the Support Tickets list.

Important notes:

• Ticketing can be enabled or disabled in Ticket Settings.
• Subject has a character limit (shown in the form as 0/100).
• Provide clear issue details to speed up resolution.

Mobile View

Mobile View